Shipping and Delivery

Question What countries do you ship to?
Answer

Glamo.eu ships across the European Union and selected countries with reliable delivery. You will find the full list at checkout.

Question How long does delivery take?
Answer

Standard delivery usually takes 3-7 business days depending on your location.

Orders and Payments

Question What payment methods do you accept?
Answer

We accept all major credit/debit cards, Apple Pay, Google Pay, PayPal, Klarna, and other popular online payment platforms.

Question Can I change or cancel my order after placing it?
Answer

Changes or cancellations must be requested within 90 minutes of placing your order by contacting our customer service.

Returns and Exchanges

Question What is your return policy?
Answer

You can return items within 14 days of receipt for a full refund if they are unworn, unwashed, and with original tags

Question How do I exchange an item?
Answer

Simply return the original item and place a new order for the desired size or style.

Sizing and Fit

Question How do I find the right size?
Answer

Please refer to our detailed size guide on each product page. We also provide styling tips to help with fit.

Question What if the item doesn’t fit?
Answer

You can return or exchange any incorrectly fitting items within our return period.

Account and Membership

Question Do I need an account to shop?
Answer

No, you can shop as a guest, but creating an account allows for faster checkout and order tracking.

Question How do I reset my password?
Answer

Use the 'Forgot Password' link on the login page to receive instructions by email.

Product Care

Question How should I care for my garments?
Answer

ach product page includes detailed care instructions to keep your items looking their best.

Customer Support

Question How can I contact customer service?
Answer

You can reach us via email, live chat on the website, or by phone during business hours.